Frequently Asked Questions

Browse our catalog, add items to your cart, then proceed to checkout. Enter your delivery address and choose a payment method.

Orders can be cancelled before they ship. Contact our support team as soon as possible if you need to make changes.

Sign in to your account and visit the orders page, or click the tracking link in your shipping confirmation SMS/email.

Major cities receive orders in 2-3 business days. Other areas typically receive orders in 3-5 business days.

A flat Rs. 250 delivery fee applies. Orders above Rs. 2,000 ship for free.

Yes, we deliver to all major cities and most towns across Pakistan via our courier partners.

We accept Cash on Delivery (COD), JazzCash, Easypaisa, and AbiPay (debit/credit cards). Available methods may vary based on your region.

Yes. All payments are processed through encrypted, certified gateways. We never store your card details.

Most items can be returned within 7 days of delivery if unused, unwashed, and with tags attached.

Visit your account orders page and click "Return". Our courier will pick up the item from your address.

Refunds are processed within 5 business days after we receive and inspect your returned item.

No, you can check out as a guest. However, an account makes tracking and reordering much easier.